Delete your account

1. Delete it yourself

• In the app: sign in, open Account → Settings & privacy → Delete account, then confirm with Delete.
• On the website: sign in, open Account → Settings & privacy → Delete account, type DELETE and confirm.

Deletion happens at once, needs nobody’s approval, and signs you out on every device.

2. Or ask us

If you cannot sign in, write to termino@dashdotsystems.com from the account’s number or email, or tell us the phone number. We may ask you to prove the account is yours. We delete it within 30 days.

3. Before you delete

• Every upcoming booking is cancelled — including those past the free-cancellation deadline. If you have an appointment soon, tell the business.
• Weekly bookings a business created with your number are the business’s records: to stop them, contact the business.
• If you want a copy of your data, download it in Settings → Download my data before deleting. After deletion we cannot produce one.

4. What is deleted

Your name, phone number, email, password, booking notes, saved places, waitlist, notifications, notification tokens and sessions. Upcoming bookings are cancelled and the businesses are told.

5. What we keep, and why

Past bookings stay with the business as "Deleted user", with no name, phone or notes, so the business keeps its own records. Security logs are kept for the period stated in the Privacy Policy.

6. Business accounts

If you are the only member of a business, the business closes with the account: it is unpublished, upcoming bookings are cancelled and customers are told. If the business has other members, make one of them an owner before deleting.

7. Can it be undone?

No. Deletion is final. You can open a new account with the same number later.

8. Complaints

Questions about deletion or your data: termino@dashdotsystems.com. If you are unhappy with how we handled your request, you may complain to Kosovo’s Information and Privacy Agency.